tbaee Frequently
Asked Questions

tbaee requires a valid government-issued photo ID for account verification. Accepted documents include your National Identity Card (NID), a valid Bangladesh passport, or a driving licence. Upload clear photos of both sides of your document through the Account Settings section. Verification is typically completed within 24 hours on business days.

Use the 'Forgot Password' link on the tbaee login page. Enter your registered mobile number and an OTP will be sent to that number. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact tbaee support at [email protected] for identity-verified account recovery.

No. tbaee strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, contact support immediately.

To permanently close your tbaee account, contact the support team via live chat or email at [email protected] with a written request. Before closure, any remaining balance will be refunded to your verified withdrawal method. Note that permanent closure is different from self-exclusion — self-exclusion is time-limited, whereas account closure is irreversible.

The minimum deposit on tbaee is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit set by tbaee by default, though your mobile banking provider may impose its own daily transaction limits. For bank transfers, the minimum may be higher — check the deposit page for current figures.

To withdraw to Nagad, navigate to the Withdraw section in your tbaee account, select Nagad as your withdrawal method, enter your Nagad mobile number and the amount you wish to withdraw, then confirm. Your account must be fully verified before any withdrawal is processed. Nagad withdrawals on tbaee are typically completed within 1 to 4 hours.

The minimum withdrawal amount on tbaee is ৳500 BDT. This applies across all supported withdrawal methods including bKash, Nagad, Rocket, and Dutch-Bangla Bank transfers. Withdrawal requests below this threshold will not be processed. There are no withdrawal fees charged by tbaee, though your bank or mobile wallet provider may apply its own transaction charges.

tbaee does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider — such as bKash, Nagad, or Rocket — may apply their own standard transaction charges as per their fee schedules. Bank wire transfers via BRAC Bank, Islami Bank, or Sonali Bank may also carry small processing fees set by those institutions, not by tbaee.

Most withdrawals on tbaee are processed within 1 to 24 hours. Delays can occur if your account verification is incomplete, if a bonus wagering requirement has not yet been met, or if the withdrawal requires a manual compliance review. If your withdrawal has been pending for more than 24 hours, contact tbaee support with your withdrawal reference number for a status update.

tbaee supports a wide range of cricket bet types including match winner, toss winner, top batsman, top bowler, total sixes, total boundaries, first wicket method, player performance props, and full match accumulators. Markets are available for BPL, IPL, T20 World Cup, ICC Test series, and bilateral series involving the Bangladesh Tigers. New markets are added regularly throughout the cricket calendar.

tbaee is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, live casino, slots, deposits, and withdrawals — is accessible via your smartphone or tablet browser without needing to download a separate app. Simply visit tbaee.ws in your mobile browser for a seamless experience optimised for smaller screens.

Return to Player (RTP) varies by individual slot title on tbaee. Most slots in the tbaee library — sourced from providers including Pragmatic Play, NetEnt, and Microgaming — carry RTPs between 94% and 97%. The RTP for each specific game is published in that game's information panel. Higher RTP does not guarantee a win in any individual session, as slots use a Random Number Generator (RNG) for each spin.

tbaee's live casino section streams real-time table games hosted by professional dealers. Games available include Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti from providers such as Evolution Gaming and Ezugi. To access live casino, log into your tbaee account, navigate to the Casino section, and select any live table. A stable internet connection is recommended for smooth HD streaming.

Wagering requirements on tbaee bonuses specify how many times the bonus amount must be turned over in real-money bets before a withdrawal can be requested. For example, a ৳1,000 bonus with a 20x wagering requirement means ৳20,000 in qualifying bets must be placed. Specific wagering multipliers differ by promotion — always review the individual bonus terms on the tbaee promotions page before claiming.

Yes, tbaee bonuses have expiry dates. Most welcome and reload bonuses must be claimed within 7 days of being credited and the wagering requirements must be completed within 30 days of the bonus being activated. Free spins, where offered, typically expire within 24 to 72 hours. Expired bonuses and any winnings generated from them are forfeited automatically. Check each bonus's specific terms for exact timelines.

tbaee rewards consistent players through an ongoing loyalty programme. Points are earned on qualifying real-money bets across cricket betting, slots, and live casino. Accumulated points can be exchanged for bonus credits or used to unlock higher-tier benefits. Higher VIP tiers on tbaee offer benefits such as faster withdrawal processing, dedicated account managers, and exclusive reload bonuses. Contact support for current tier thresholds.

tbaee uses industry-standard 256-bit SSL encryption on all pages and transactions. Your personal data is stored on secure servers and is never sold to third parties. tbaee collects only the information necessary for account management, verification, and transaction processing. Full details of how your data is collected, stored, and used are outlined in the tbaee Privacy Policy, available at tbaee.ws/privacy-policy.

The minimum age to register and play on tbaee is 21 years. This is a strict platform-wide rule with no exceptions. Age is verified at registration and tbaee reserves the right to request certified ID documents at any time. Any account found to belong to a user under 21 will be closed immediately and the matter handled in accordance with applicable regulations.

To self-exclude, log into your tbaee account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion and select a period of 6 months, 1 year, 2 years, or 5 years. Confirm via OTP and the exclusion takes effect immediately. During the exclusion period your account is suspended and cannot be reactivated early. If you need urgent help, contact support at [email protected].

If gambling feels like it is no longer under your control, tbaee encourages you to take immediate action. Use the self-exclusion or time-out tools in your account settings — they activate instantly. You can also contact the tbaee support team any time at [email protected] for confidential, non-judgmental assistance. Independent help is available from organisations such as GamCare (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org).